Information on Accessible Facilities
Tokyo Metropolitan Theatre is a 2-minute walk from the West Exit of Ikebukuro Station and is directly connected to Exit 2b of the underground passage of the station.
Wheelchair Accessibility
Ikebukuro Station Underground Passage
Tokyo Metropolitan Theatre is directly connected to Exit 2b of the underground passage at the West Exit of Ikebukuro Station. The exit has stairs as well as a wheelchair lift. Please call a security guard or theatre staff through interphone to use the lift.
Direct Passage from Exit 2b
The wheelchair lift is located at the left side of the staircase.
Wheelchair Lift
Please call a security guard or theatre staff through interphone to use the wheelchair lift
>> Ikebukuro Station West Exit Underground Map
(Route map to underground passage 2b)
Wheelchair Accessible Seats
The wheelchair accessible floors and the number of seats are as follows.
| Hall Name | Floors | Seats |
| Concert Hall | 7F (1F Seats) | 8 seats |
| Playhouse | 2F (1F Seats) | 7 seats |
| Theatre East | B1F | 2 seats |
| Theatre West | B1F | 2 seats |
* The number of available seats may change depending on the program. Please contact the organizer for more information.
Manual Wheelchair Rental
Rental Wheelchairs
Manual wheelchairs are available on the following floors, and they can be used for free if they are not occupied. The wheelchairs are rented out on a first-come-first-served basis. If you wish to use a wheelchair, please contact the theatre staff directly.
| Floors | Wheelchairs Available at: |
| B2F | ・Toll Parking Office |
| B1F | ・Theatre East (Cloakroom) ・Theatre West (Cloakroom) ・Theatre East & West (Wings) ・Lower Plaza (Theatre West Reception) |
| 1F | ・Box Office* ・First-Aid Office |
| 2F | ・Playhouse (Cloakroom) ・Playhouse (Wings) |
| 5F | ・Concert Hall (Cloakroom) ・First-Aid Office |
| 7F | ・Concert Hall (Wings) ・Foyer Next to Elevator 12 |
*Box Office has three wheelchairs, all other locations have one.
Wheelchair Accessible Toilet (Multipurpose Toilet)
Wheelchair accessible toilets (Multipurpose Toilets) are located in each theatre hall as well as on B1F, 2F, and 5F. Please ask the nearest theatre staff.
Assistance Dog Admission
Assistance dogs may be accompanied inside the building and into each theatre hall.
* Assistance Dogs are guide dogs, mobility service dogs and hearing dogs for those in need, and may accompany their owners into the building and the halls.
Outdoor Assistance Dog Toilet
An assistance dog toilet equipped with a tap and a hose is located on the 1F of the theatre. It is located outside but has a roof and open to general public. Please feel free to ask a security staff or theatre staff about how to use the facility.
Open: 9:00 AM - 10:00 PM (on working days)
* Please pick up and take the garbage with you. Dog potty pads and bags are available at the Security Control Center.
* Please use the Multipurpose Toilets on the B1F, 2F, and 5F if you wish to stay indoors.
Outdoor Assistance Dog Toilet
Water is available to use.
Writing Board
Writing Board
Writing boards are available at the Box Office and the stage door on the 1F for those with hearing impairment.
Services for Visitors with Special Needs
The following services are available in some programs of the Tokyo Metropolitan Theatre in order to enable a wider range of audience to enjoy performances.
Discounts for People with Special Needs
Show your disabled certification to save 10% off the ticket price.
*Please be aware that you can't apply multiple discounts at a single order.
Show your disabled certification and receive discount for the Tokyo Metropolitan Theatre Parking Lot.
Accessible Performances
Stage and Performance Description for Audience with Visual Impairment
*The session is in Japanese.
Portable Caption Display for Audience with Hearing Impairment
*Subtitles are in Japanese.
For the Program Description for the Visually Impaired and Portable Subtitle Machine for the Hearing Impaired, please contact the Tokyo Metropolitan Theatre Box Office.
Tokyo Metropolitan Theatre Box Office
Business Hours: 10:00 AM - 7:00 PM (except for closed days)Tel: 0570-010-296 (Navi Dial, domestic calls only)
* This number is not reachable if your call is international and may not be reachable if you are using an IP or prepaid phone
Fax: 03-5944-8651E-mail: ticket#geigeki.jp (*Replace “#” with “@”)
Hearing Loop for Audience with Hearing Impairment
Hearing loop is an assistive listening technology system for individuals with hearing aids or cochlear implants for delivery of sounds from the stage in a more effective manner.
>> Performances with Hearing Loop (Magnetic Loop) Activated
Guests with Small Children
Nursing & Diaper Changing Rooms
The Tokyo Metropolitan Theatre has a private nursing room equipped with a small kitchen on the 5F. Next to the nursing room is a diaper changing station.
Diaper changing stations are also available in some Multipurpose toilets.
Child Care Services
The Tokyo Metropolitan Theatre provides child care services for our guests at the nursery on the 5F so that parents with infants and young children can enjoy the performances.
Tokyo Metropolitan Theatre Childcare Services (5F)
■Age: from 3 months to preschool (Limited slots)
■Reservation: Please call on a weekday except for public holidays, at least one week before your visit.
【Child Care for Performance Guests】
Available: From 30 minutes before the performance starts until 30 minutes after the performance ends
Fees: Per performance ¥2,200 (tax included)
【Child Care for Facility Users】
Available
| Time Frame | Morning | Afternoon | Evening |
| Time | 9:00 AM - 12:00 PM | 1:00 PM - 5:00 PM | 6:00 PM - 10:00 PM |
Fees: *As per time frames shown above ¥2,200 (tax included)
* Users are required to pay double the fee if they require services for times that span over two time frames. For example, 11:00 AM - 3:00 PM or 4:00 PM - 7:00 PM
■Reservation & Contact
Child Care Service Provider
©MIRAxS Co., Ltd miraxs sitter
Tel: 0120-415-306 (Weekdays except holidays: 9:00 AM - 5:00 PM)
Please state that you are contacting about the nursery reservations at The Tokyo Metropolitan Theatre.